CookApps, Inc. is a social gaming company that develop, produce and distribute online game products and services for its players or users worldwide.
CookApps, Inc. and its affiliated entities (collectively,
'CookApps’, 'we', ‘our’, or ‘us) respects the privacy rights of our online
users and is committed to protecting the personal information collected about
Policy') to guide how we process (i.e. collect, record, organize, structure,
store, adapt or alter, retrieve, consult, use, disclose by transmission,
disseminate or otherwise make available, align or combinate, restrict, erase or
destruct) the personal information you provided to us with respect to our
websites (‘Websites’), our pages or presence on third-party websites, our
games, our mobile applications (‘Applications’) and other products and services
that we offer from time to time (‘Game(s)’, collectively “Service” or “Services”),
and how you can exercise your privacy rights.
We supply our Games and Services strictly in accordance with applicable data protection laws and regulations. In addition, we will comply with the General Data Protection Regulation (‘GDPR’) which is a data protection and privacy regulation within the European Union (EU), the European Economic Area (EEA) and Switzerland (collectively ‘European Countries’) for the players or users of our Services as a Data Controller or Data Processor of your information.
Information We Collect from You
We will collect and store any information that you provide to us, including when you create your account or a player profile while using our Games and Services in the Websites or Applications.
Information about you that you give us directly
Information about your contacts
When you connect to our Games and Services by Facebook, we may also collect information that you provide to us about your Facebook Friends’ List, but be sure to ask their permission first.
Data generated using our Games and Services
When you use our Games and Services, we collect information about the ways in which you use and interact with our Games, such as when and for how long you play, game features and other players you interact with, purchases you make, progress or levels you achieve, and other gameplay activities. If you choose to use communication features in Services that allow you to communicate or share information with other players, then we would collect information on what is communicated or shared. This may include your in-game actions like: participation in player clubs, public posts or comments on other players’ profiles, non-public messages or invitations to other players, chats with other players, events in our Games. We may access in real-time, record, and/or store archives of these communications, comments, and other user-generated content on our servers to make use of them to protect the safety of our players or users; to protect our rights and property in connection with our Services; to conduct research; to operate, improve, personalize, and optimize our Services and our players’ experiences, including through the use of analytics; and to manage and deliver (tailored) advertising. Where required by law, we will seek your consent for this.
When you ask for help from our support team, we may collect and store the contact information you give them (generally, your name, e-mail address, player ID), data about your game play or your activity in a Game. We will also store the communications you have with our support and any additional information in those communications in order to provide support and improve the Services. We also automatically collect additional types of data, such as your IP address and data sent by your device to provide and improve their service. We may use the service support partners and in that case, as a safeguard to protect your privacy, we will arrange a data processing agreements, where we ensure that your personal information is only used in accordance with our instructions and not for their own purposes or are used in accordance with the applicable law requirements or our contractual arrangements with our partners. The purpose of using the service support partners is to answer the extensive number of user requests we receive. Our support processors help us to improve our customer service so that you can get a faster and helpful response.
Information about you from third-party advertising partners
We may also receive personal information about you from our advertising partners. For example, if you clicked on an advertisement to direct you to one of our Services (such as an advert of one of our Games in other publisher’s game), we will be provided with information from such ad network and advertising campaign.
Information about you from third-party service providers
Other third-party sources
We may collect data from other third-party sources. Where we do, we let you know. We may collect or receive information about you from other sources like third-party data providers. We use this data along with information you provide us directly, for example, to help you and your friends connect or to serve you advertising more tailored to your interests.
No special categories of information
We do not request or intend to collect any ‘special categories of information’ such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Kindly be cautious when sharing this information about yourself (or others) in our forums.
Use of Information collected and Legal Grounds for Processing
Legal Grounds for Processing
We use your information under several legal grounds including performing our contract with you (i.e. Terms of Service), our legitimate business interests, complying with our legal obligations and your consent.
The use of your information we collect and store is to provide you with the Games and Services you request from us and to improve your in-game experience, but there are other uses as well.
Use in General
We use your information for the following purposes:
• Delivering and improving our Services. We use your information for developing, delivering and improving our Games and Services, providing Games updates, technical troubleshooting, understanding and analyzing trends in connection with usage of the Games, and administering the Games.
• Displaying advertisements. We use your information for showing advertisements for our Games and Services in other publisher’s apps and for displaying third-party advertisements in our Games and Services.
• Cross-promotion. We use your information for cross-promoting our Games and Services, meaning to promote one of our Games while you are playing different Games of ours.
• Tracking and fraud prevention for advertising purposes. We use your information for tracking how our advertising campaigns perform and for identifying and preventing fraud for our advertising campaigns.
• Analytics and research. We use your information for understanding and analyzing trends in connection with the usage of the Games and Services, gathering demographic information about our user base, data about where the Games were downloaded from. We may also create reports and analysis for the purposes of research or business intelligence, for example to track potential problems or trends with our Games and Services, or to test our new game features and content.
• Security. We use your information for enhancing the safety and security of our Games and Services.
• Customer Support. We use your information for providing customer support to you and to respond to your inquiries.
• Connection to other Players. to identify and suggest connections with other players or users, enable players or users to communicate with each other and personalize our Services to you.
• Communication with you. We use your information to communicate with you, including in-game updates and notifications, new Services, and promotional offers that we think might be of interest to you.
Use for In-App Purchases
Consistent with CookApps’ Copyright and Intellectual Property Policy and in its sole discretion, we reserve the right to remove any of your information or content from the Service if we receive a notice of intellectual property infringement or other complaint.
Note that whenever you give out personal information in public areas such as on our message board, that information can be collected and used by people you do not know. While we strive to protect those who wish to participate in these activities, we cannot guarantee the security and privacy of any information that you post in these areas and you acknowledge this fact.
We share some of your information with your friends and other players or users that you are playing with to facilitate your in-game interactions. We may also share your information with third parties or allow third parties to collect this information from our Games and Services in the following manner:
Friends and other players
Our Games support encourage you to interact with other players. In some Games, if you play through a social network or connect to a social network (like Facebook), your friends who also play our game will see your name, photo, player profile and descriptions of your in-game activity. Further, in our Games other players (not being your friends) will be able to see your player profile; view descriptions of your in-game activity; communicate with you within our Games and send you game requests or friend requests through our Games.
Third-party advertising partners
Third-party service providers
We share your information with the third-party service providers and partners that we work with to bring you our Games and Services. We will share your information with third-party companies who perform services on our behalf, like analytics, analysis, hosting services, customer service, marketing, and advertising optimization. We will also share your information with our third-party partners who assist us in delivering and optimizing our Services, such as the Third-Party Platforms. Where we share your information with third-party service providers and partners, we ensure that we have appropriate agreements in place to protect your information (as required by applicable data protection laws).
We may share some of your information with other third-parties, if we have your consent to do so.
Security measures and merger, etc.
We share your information if necessary for safety, security, or compliance with law. Your information and the contents of all of your online communications in our Games and Services and between you and CookApps may be accessed and monitored as needed to provide our Games and may be disclosed: to satisfy any laws or regulations that apply when we have to disclose the information in response to lawful requests by public authorities if our Games are being used in committing a crime or to share data with other companies and organizations for the purposes of fraud protection and other security precautions to protect the rights or property of CookApps or applicable third parties.
In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred to CookApps’ successor or assign, if permitted by and done in accordance with applicable law.
Data Subjects’ Rights
Data Subjects’ Rights in European Countries
If you are a player or user located in the European Countries, you have the following rights with respect to your information:
• You can access or request deletion of your information by submitting a request through the Contact Us link within our Applications or directly send us an email to our support team at ;
• You can correct or update your information through the settings within our Applications or directly send us an email to our support team at email@example.com;
• You may object to processing of your information;
• You may ask us to restrict processing of your information;
• You may request portability of your information through the Contact Us link within any of our Applications or directly send us an email to our support team at ;
• You can opt-in or opt-out of marketing communications we send you by following the instructions;
• If we have collected and processed your information with your consent, then you can withdraw your consent at any time through the settings within our Applications or by requesting this change through the Contact Us link within our Applications or directly send us an email to our support team at Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent; or
• You have the right to complain to a data protection authority about our collection and use of your information which is to be in CookApps’ case – e.g. ‘Korean Personal Information Protection Commission’.
Accessing and Deleting Personal Information held by CookApps
You can request a copy of or deletion of your game account data by submitting a request through the Application itself or through our support. To review and update personal data in certain games, visit “settings” within that Applications. We will keep certain records where we need to, such as for legal or accounting purposes. We will also keep data in order to exercise, defend, or establish our rights.
Managing Personal Information from Third-Party Platforms and from your mobile device
Opting in or out of Marketing Communication with CookApps
You may opt-in or opt-out of receiving additional communications, such as marketing emails or newsletters, from us by using the options provided in the game. You can unsubscribe from promotional emails by clicking the “unsubscribe” link. You can opt out of mobile push notifications in your device’s settings page. If you want to stop receiving push notifications, which are messages an app sends you on your mobile device even when the app is not on, you can turn off push notifications by visiting your mobile device’s “settings”. Many of our games also offer the ability to turn off push notifications in the in-game “settings”.
Opting in or out of third-party tailored advertising
While you give us your consent for obtaining the personalized advertising from our third-party partners, you can opt in or opt out of third-party customized advertising through your device settings and other third-party opt-in or opt-out tools. If you do not want to receive tailored in-application advertisements from third parties that relate to your interests on your mobile device, you may adjust the ad tracking settings on your device. You can also reset the advertising identifier from your mobile device’s settings, which will prevent continued use of existing behavioral data tied to your previous advertising identifier. Further, depending on the platform provider (such as Apple or Google), you may be able to download apps that offer to provide you with control regarding the collection and use of cross-app data for tailored advertising. All of the opt-in or opt-out tools described in this subsection are provided by third parties, not by us. CookApps does not control or operate these tools or the choices that advertisers and others provide through these tools. Please note that you may still receive third-party advertisements in our Games after using these tools, but the advertising you see would not be customized to your interests or needs.
We’ll keep your information for as long as necessary to provide you with the Services, maintain our legitimate business operations, and/or exercise, defend or establish our rights. How long we retain your information depends on why we collected it and how we use it, but we will not retain your information for longer than is necessary for our business purposes or for legal requirements.
We will retain and store the personal information about you and connected with your account and/or the Services you use from us for as long as you have an active account with us. We will take reasonable measures to delete this personal information if you delete your account. However, you acknowledge that we may retain some information after you have closed, or we have deleted, your account with us where necessary to enable us to meet our legal obligations or to exercise, defend, or establish our rights.
Security of Your Information
We work to protect your information but you as a player or user also have to take certain steps. We implement commercially reasonable and appropriate security measures to help protect the security of your information and to ensure that your information is treated securely and in accordance applicable laws. It is important that you protect and maintain your CookApps account’s security and that you immediately tell us of any unauthorized use of your account. Please be careful to keep your Facebook account information, including your social network account password, secure as well. We urge you to log out of your CookApps account and any social network account you have used to access our Services when you are finished using them.
Privacy Policies of Linked Third-Party Services
We are not responsible for the ways in which third-parties use your information (other than our partners acting under our guidance). Our Websites, Applications, Games and Services may contain advertisements from third-party services that may link to their own websites or services. We are not responsible for the privacy practices or the content of these parties. If you have any questions about how these entities use your information, you should review their policies and contact them directly.
Our Policies Concerning
Our Services are not directed at children under the age of 13 (or under the age of 16 in European Countries, collectively ‘Children’). Children are not permitted to use our Services, and we do not knowingly collect any personal information from them. For games that are not directed at Children but nonetheless may appeal to them, we take additional steps to limit access to these Services based on the player or user’s age. Though our Services do not target Children, we may collect age information before allowing a player or user to proceed for certain games.
If you want to be a player or user for our Services as Children, please ask your parent(s) or guardian(s) for permission before using or playing on the Service. If you have not obtained permission from your parent(s) or guardian(s), you should not use our Service.
If you are a parent or guardian and you are aware that your Children have provided us with the personal information, please contact us at firstname.lastname@example.org. If we become aware that we have collected the personal information from Children without verification of parental consent, we will take steps to remove that information from our records.
Your continued use of the Service will signify your acceptance of these changes.
Data Protection Officer and Contact Information
CookApps has a Data Protection Officer (‘DPO’) who is the person at CookApps responsible for all matters related to data protection and privacy matters. The DPO is the designated contact for data protection issues for CookApps. You can reach CookApps’ DPO at the following address:
ATTN: Data Protection Officer
660, Daewangpangyo-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea